Refunds/returns Policy

Should you for any reason wish to cancel/return your purchase you will be liable for the returns postage fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items.

All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods.

Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on special offer or explicitly noted as non-returnable cannot be returned. For your protection, we recommend that you use a recorded-delivery service to return items.

All returns should be sent with your invoice (or a copy) and details of why you are returning the item(s) to the address shown on your invoice.